How long does it take for my product to be delivered?
Most of our products are printed upon purchase, because of this please allow 5-10 business days for your order to be delivered.
Pre-Sale Items will take longer, please allow 2-4 weeks for delivery.
Where is the product shipped from?
All garment product is printed and fulfilled in Orange County, CA.
Paper products are printed in Glendale CA, and shipped out from Orange County, CA.
How do I care for my garments?
- Wash your garment inside out to help preserve its vibrant graphic art
- Machine wash on a gentle cycle in cold water to prevent shrinkage
- Air dry your garment so it won’t fade!
Is my payment secure?
SmokSho excepts payment through Paypal and Braintree (by PayPal) for the most secure processing and safety of our customers.
All major credit cards are still accepted through PayPal. PayPal account is not required but strongly recommended.
Can I cancel my order?
If you’re order is still in our procession and/or has not been fully processed on our side, we can cancel your order and give you a full refund with in 24 hours of when the order was placed.. Please contact firstname.lastname@example.org
If it has already been shipped to you or if it has been longer than 24 hours, we can not cancel your order.
Do you offer refunds or exchanges?
All sales are final without option of refund.
I’d like to change my order items. Can I still do this?
If your order has not yet left our facility and we are still in the procession of your product/s, we can make changes to your order if they are of equal or greater value.
Please contact email@example.com
I received the wrong size or color – How can you fix this?
If you have been sent a product that differs from your online order, then please contact firstname.lastname@example.org and we will take care of it promptly.
I need to change my shipping address.
If your order has not yet left our facility and we are still in the procession of your product/s, we can make changes to your shipping address. Please contact email@example.com
I’m being asked to pay a customs fee to receive my package, can you help?
SmokSho cannot be responsible for import taxes charged by your government.
What happens if the item was “Returned to Sender”?
If your order has been deemed undeliverable by the post and returned back to us, we will ship it back to you at no additional cost.